Free up your phone lines by parking calls and give your customers a comfortable, enjoyable caller experience.
Call parking is a feature of business phone systems that puts the caller into a virtual holding space, or ‘parking slot’, ready to be retrieved at any time by any staff member. The experience for the user is the same as being on hold, but there are several key advantages to call parking.
When you park a call, the phone line is freed to receive new calls, meaning you can serve more customers per unit of time. Also, any user can pick up a parked call. This allows for dynamic decision making between team members and maximum efficiency in call handling and customer service. What’s more, you can park calls in just three key presses with our phone system thanks to our shortcode commands.