First, you want to go to 'More' in the bottom right-hand corner of the app from here, you want to select 'Settings' and open the chat settings then, click 'Messaging Caller ID' and select an SMS ID. Do note that you will need to have a UK mobile number on your account and alternative caller IDs added to the account will not work for this!

Once you have selected the SMS ID you are going to send messages from your just need to find the contact that you wish to message, then, once the contact has been selected you just need to click the 'SMS' button and it will begin an SMS chat with the contact.

Once you have created an SMS chat you can then find it under the 'Chat' tab.

A step-by-step on this for both IOS and Android can be seen below:

IOS

Step 1

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Step 7

Step 8

Step 9

Android

Step 1

 

Step 2

 

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Step 5

 

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Step 7

 

Step 8

 

Step 9

 

Step 10

 

We also have an FAQ for the desktop app that can be found here: https://www.yay.com/faq/yay-com-app/desktop-sms/

You can also set the inbound routing for SMS by following the FAQ here: https://www.yay.com/faq/call-routing/sms-routing/

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!