For this article, the left and right screenshots will be iOS and Android, respectively.

Step 1
From the dial pad screen on your app, click on the more button in the bottom right-hand corner of the screen.

Please note that you will have to repeat steps three and four on iOS if you have multiple extensions logged in on your device.

Alternatively, you can also click on “Deactivate” next to your user in your Yay account.

Once the app has been successfully reset you can deploy the app, with a different SIP user, from scratch, following This Guide!

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!