You can easily see the availability of your colleagues directly on your mobile and browser apps, without having to login to your Dashboard! To view these Status Indicators, head over to the Contacts Section of the App, and you'll be able to see one of the below Icons:

 

  User is available

  Registered as a SIP contact in your SIP account

  Number is registered with a Yay account

  The User is currently ringing

  The User is on a call

  User is in Call Queue 'cooldown' (where a waiting period has been set between calls)

  User is not registered on a device

  Do not disturb is enabled