How To Make The Most of Yay.com’s Unified Communications Platform

Combining Chat and Voice For a Powerful UCaaS Solution

Yay.com customers will have noticed a new feature has been added to their Yay.com apps. In addition to our leading VoIP phone system, Yay.com now offers an expanded feature-set including a business instant messaging service. Both sides of this new unified communications platform are integrated tightly with each other, allowing for ease of collaboration between your teams no matter where their members are located.

By combining enterprise chat and business VoIP communications in a single, easy-to-use platform, we’ve made it easy for your teams to continue to operate at peak efficiency no matter where they’re working from or what the day throws at them.

Today, we’ll be running you through some of the ways in which you can use Yay Chat alongside our business phone system to maximise the value you get from Yay.com.

No matter where you are or what device you're using, Yay.com makes it easy for your staff to communicate and collaborate effectively.

Ease Administrative Tasks with Smart Search and Voicemail to Text

Traditional methods of recording and tracking information and data related to your teams’ important tasks are outdated and slow. Several of Yay.com’s VoIP phone system features make such tasks easier. Call recording, for example, ensures a record of all your business’ correspondence is taken automatically, while our voicemail to text feature generates a written record of your received business voicemails. The text content of these messages can then be searched through simply and efficiently, making it easy for your team to quickly pinpoint key details and information.

With a business instant messaging suite like Yay Chat, even more of your business’ correspondence is securely recorded, making it effortless to locate important information without it being necessary for any individual to keep detailed notes of their own. Using Yay Chat’s smart search feature, you’ll be able to search by keywords, people, shared links or files and even by phone numbers to find anything you need within our unified communications apps in a flash.

Effortlessly Switch Communication Methods with One Click Calling

When every request, query and communication within your business has a different priority, urgency and intent, it pays to invest in a unified communications solution that gives you and your staff options in how you communicate.

What’s more, in fast-paced businesses that require adaptability and flexibility, the power to seamlessly switch gears from instant messaging to voice calling in a click will help you and your staff to quash issues before they arise and land new business with all the speed and efficiency you’re capable of. This and more is possible with Yay Chat. From any one-on-one chat window, your users can tap the dial button to call your correspondent in a single click.

Seamless Collaboration through Group Chat Creation and Secure File Sharing

Group chats can be created in just a few taps or clicks from anywhere within the Yay desktop or mobile apps. Once created, users can share ideas and insights easily in secure groups controlled and administered by your most trusted supervisors and team leaders. The transition from group chat to conference call is almost as simple as for one-click calling, as group chat users need only dial into their team’s dedicated conference bridge using the secure PIN (specified by your account administrator) to discuss their ideas by VoIP call.

Meanwhile, Yay Chat boasts end-to-end encryption for all your sent messages and for your voice calls, too, so you and your staff can share files and business-critical documents on our platform in complete security, further boosting the collaborative powers of your local and remote teams.

Conclusion

These are just a select few of the ways in which, by combining Yay.com’s voice and chat features, you and your business can save time, save money and improve productivity to a greater degree than is possible with a VoIP phone system alone. Yay Chat offers instant messaging for businesses that’s blazing fast, secure and tightly integrated with our proprietary, leading VoIP phone system.

All of these features are free to try for fourteen days when you sign up for a free VoIP trial. Existing customers can get started using Yay Chat right now from within the Yay.com desktop and mobile apps. If you have any questions about our service, the features discussed here or how we can help you better your business, do not hesitate to contact us.