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Latest Articles
September 10 2024
AHT is key to improving customer satisfaction, but it is also important to strike a balance between efficiency and quality support to boost your business' potential
Article by
Adrian - Digital Marketing at Yay.com
7 min read
December 22 2023
As call volumes increase, a solution that automatically answers calls can prove valuable. We compare auto-attendants and virtual receptionists to find out the best option.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
August 25 2023
Find out how warm transfers can help your teams appear more engaging, what the difference is between warm and cold transfers, and how our best practice tips can boost your caller satisfaction.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
July 26 2022
Compare call route techniques and decide which one is the most appropriate solution for your teams.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
