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Latest Articles
October 29 2024
Find out how to optimise your IVR system call menus and messaging, with examples that are free to use in your business.
Article by
Adrian - Digital Marketing at Yay.com
6 min read
Revised October 3 2024
Find out the differences between a SIP trunk and hosted VoIP service, and which is best for your business.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
September 10 2024
AHT is key to improving customer satisfaction, but it is also important to strike a balance between efficiency and quality support to boost your business' potential
Article by
Adrian - Digital Marketing at Yay.com
7 min read
Revised August 21 2024
VoIP is incredibly well suited to being the phone system for businesses of all sizes. Large businesses in particular can benefit from great scalability, bulk-deployment options and more.
Article by
Alex - Content Manager at Yay.com
8 min read
July 16 2024
Examining the differences between VoIP and PSTN communications solutions and VoIP benefits.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
Revised July 15 2024
Get your business up to speed before the PSTN and ISDN switch off in 2027 (formerly 2025). Discover what digital VoIP technologies will mean for business landlines in the future.
Article by
Adrian - Digital Marketing at Yay.com
6 min read
July 9 2024
Discover how easily franchise owners can create brand consistency and align with local market needs by adopting a Cloud-based VoIP service and virtual numbers.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
Revised July 5 2024
The best multi-line phone system is one that offers business-grade features like call queues and call recording for an affordable price. Discover how moving from analogue to digital VoIP can benefit enterprise or small business.
Article by
Alex - Content Manager at Yay.com
5 min read
March 6 2024
Introducing BYOD or Bring Your Own Device policies to your business can help enhance your business and bring increased flexibility and satisfaction to your workforce.
Article by
Adrian - Digital Marketing at Yay.com
7 min read
Revised January 18 2024
Think your business is too young for a professional phone system? Here are some indicators that it might just be time to upgrade to hosted VoIP.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
December 22 2023
As call volumes increase, a solution that automatically answers calls can prove valuable. We compare auto-attendants and virtual receptionists to find out the best option.
Article by
Adrian - Digital Marketing at Yay.com
5 min read
December 13 2023
Explore the benefits of modern Software as a Service subscriptions and see how they can offer added flexibility and scalability for businesses.
Article by
Adrian - Digital Marketing at Yay.com
3 min read
